ITU - Six Sigma Green Belt

A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, if the process is right, the results will take care of themselves. By Six Sigma standards, a right process is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organizations customers and other stakeholders, their needs, and the business processes meant to fulfill those needs.